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The service

The Diagnostic.

A fixed-scope read on a slice of your telemetry that shows you where your churn really comes from — and the one change most likely to hold your players.

Book a call Read a sample report

What you get

  • 01 A short, plain-language report — the findings, no jargon wall.
  • 02 A 45-minute working session with your team.
  • 03 A pre-registered experiment you can run to confirm the cause on your own players.

What you’ll know by the end

  • 01 Where your churn actually sits, and in what shape.
  • 02 Which of your assumed causes hold up, and which don’t.
  • 03 The one thing worth instrumenting next.

How it works

  1. 01

    Share a slice.

    A small, anonymized sample — about an hour of your team’s time.

  2. 02

    We diagnose.

    One mid-point check-in, and no black-box weeks either side of it.

  3. 03

    You act.

    The change to make, the experiment we pre-register with you, and the read on whether it worked.

Scope, time, and price

About an hour of your team’s time to share a sample; the rest is on us. The Diagnostic is $12–25k, fixed at the scope we agree in writing before anything starts.

Then what?

If you want the fix built, the follow-on engagement delivers the fitted early-warning instrument and runs the experiment to completion. The Diagnostic scopes and prices it, so the next step is just a decision to proceed.

Scope
Fixed
Timeline
Three to four weeks
Your team’s time
About an hour
Terms
NDA-first
Price
$12–25k, fixed

Where it sits

  1. 1

    A free second opinion.

    Free

    The method demonstration, plus a 30-minute call reading your churn problem through it. No obligation.

  2. 2

    A pilot read.

    ~$3k

    A one-week look at a small slice, if you want proof on your own world first.

  3. 3

    The Diagnostic.

    $12–25k

    The fixed-scope engagement on this page — the findings, the working session, the pre-registered experiment.

  4. 4

    The build.

    Project or retainer

    The fitted early-warning instrument and the causal experiments, once the Diagnostic has scoped and priced them.

  5. 5

    Ongoing advisory.

    Monthly retainer

    A churn-science retainer once we’re working together.

Every engagement is on these terms. The figures are ranges; the exact number is fixed in the scope we sign.

A few questions we get

Do you need our real data?
A small, anonymized slice under NDA — pseudonymous only, no names, no payment data. Returned or deleted at the end.
How much of our team’s time?
About an hour, to export a sample against a schema we hand you.
What if the data can’t answer the question?
We’ll tell you plainly — knowing what your data can’t support is worth as much as knowing what it can.
Who’s it for?
Whoever owns churn or retention on a live-service game and wants a straight answer.
Book a call

or write: hello@dividual.studio