The service
The Diagnostic.
A fixed-scope read on a slice of your telemetry that shows you where your churn really comes from — and the one change most likely to hold your players.
What you get
- A short, plain-language report — the findings, no jargon wall.
- A 45-minute working session with your team.
- A pre-registered experiment you can run to confirm the cause on your own players.
What you'll know by the end
- Where your churn actually sits, and in what shape.
- Which of your assumed causes hold up, and which don't.
- The one thing worth instrumenting next.
How it works
- 1
Share a slice.
A small, anonymized sample — about an hour of your team's time.
- 2
We diagnose.
A fixed three-to-four-week read, one mid-point check-in, no black-box weeks.
- 3
You act.
The change to make, and the experiment that confirms it.
Scope, time, and price
Fixed scope, fixed timeline (three to four weeks), fixed price, NDA-first. About an hour of your team's time to share a sample; the rest is on us. Pricing is straightforward and shared on our first call.
Then what?
If you want the fix built, the follow-on engagement delivers the fitted early-warning instrument and runs the experiment to completion. The Diagnostic scopes and prices it, so the next step is just a decision to proceed.
A few questions we get
- Do you need our real data?
- A small, anonymized slice under NDA — pseudonymous only, no names, no payment data. Returned or deleted at the end.
- How much of our team's time?
- About an hour, to export a sample against a schema we hand you.
- What if the data can't answer the question?
- We'll tell you plainly — knowing what your data can't support is worth as much as knowing what it can.
- Who's it for?
- Whoever owns churn or retention on a live-service game and wants a straight answer.